1/5
I am disappointed with the unprofessional manner in which my daughter was treated by the gymnastics studio. Despite recently updating my card on file and making payments for new competitions, training fees, and leotards, there was no mention of any outstanding balance on the account. After receiving an email from the studio regarding the matter, I promptly contacted them to clarify that we were up to date with our payments. They assured me that if the payment had indeed been made, I could simply bring proof from my bank account.
Later in the day, around 4:30 PM, the studio called me while my daughter was in class. I informed them that I would take care of the payment as soon as I finished work and picked her up from class. However, to my surprise, when I arrived to pay, I found that my daughter had been pulled out of class and made to sit on a piece of cardboard on the floor. Furthermore, during this time, her foot was run over by a receptionist as she glided in her chair, causing her pain and distress.
I had been unaware that my daughter had been excluded from class, as I assumed she was still participating when I went to pay. It was upsetting to learn that she had been made to sit out for a whole hour especially when the arrearage was pertaining to some months that she didnt even attend because we were on mission trips. The resulting embarrassment and emotional harm caused to a seven-year-old is deeply concerning. Additionally, I found the unprofessional and defensive manner in which the studio reacted to be disrespectful and disappointing, especially in the face of a situation requiring empathy.
As a result of these experiences, I decided to discontinue using their autopay system and pay in cash to clear any remaining balance. Right before handing over the cash, I evaluated the situation with my husband and told them we will not be coming back and will not be paying anything. I lost thousands of dollars in prepaid leotards and comp fees but I have concluded that this studio exhibits rude and possibly discriminatory behavior and does not warrant further financial support. Remember the name Naihlía (Nani) Jiréh, becasue she will make it to the olympics and this company will get 0 credit for it.
To other parents considering this gymnastics studio, I strongly advise seeking alternative options to protect your child's mental well-being.